Privacy and Terms

1. Introduction

Finance Market Watch (“we”, “us”, or “our”) is an Appointed Representative of Swoop Funding. We are committed to protecting and respecting your privacy and maintaining compliance with all applicable legal and regulatory requirements.

This document outlines:

• How we collect, use, share, and protect your personal data
• The terms under which we operate our services
• Our commission structure and complaints process

2. Company and Regulatory Details

• Company Name: Finance Market Watch Ltd
• Company Number: 16815279
• Registered Address: 39B Highmeres Road, Leicester, LE4 9LZ
• Phone: 03333 399 069
• Email: hello@fmwatch.co.uk
• FCA Principal: Swoop Finance Limited (FRN: 936513)
• Finance Market Watch FCA FRN: 1048325
• ICO Registration: Registered with the Information Commissioner’s Office (ICO)
• Data Protection Officer: Appointed

Professional Standards & Membership

Finance Market Watch Ltd is a member of the National Association of Commercial Finance Brokers (NACFB) and abides by its Code of Practice and Minimum Standards. Our status can be verified at https://www.nacfb.org.

3. Defined Terms

1. Data Controllers

For the purposes of the Data Protection Act 2018 and UK GDPR, Finance Market Watch acts as a Data Controller. However, because we are an Appointed Representative, your personal data will be shared with our Principal Firm, Swoop Funding, who also acts as a Data Controller for regulatory and oversight purposes.

2. Information We Collect

We may collect and process:

• Identity Data (Name, DOB).
• Contact Data (Email, phone number, address).
• Financial Data (Bank details, income, investment history).
• Technical Data (IP address, browser type).
• Supporting Documents: Companies House data, HM Land Registry documents, and any documentation required for financial assessment

3. How We Use Your Data

• To fulfill our contractual obligations to you.
• To comply with FCA regulatory requirements (KYC and Anti-Money Laundering).
• To provide updates on our services (where consent is given).
• Conduct financial and eligibility checks (KYC, AML, credit assessments)
• Submit funding applications
• Communicate with you about progress, updates or marketing (only with consent)
• Comply with regulatory and legal obligations

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including regulatory, compliance, and record-keeping requirements. Certain financial and compliance records may be retained for up to 6 years in accordance with FCA and AML regulations. Where you have provided consent, we may contact you regarding related finance products or services. You may withdraw marketing consent at any time by contacting hello@fmwatch.co.uk.

4. Data Sharing

We share your data with:

• Swoop Funding For compliance monitoring and regulatory reporting.
• Regulatory Bodies: Including the FCA and HMRC where required by law.
• Service Providers: IT and system administration services.
• Authorised finance providers and lenders
• Professional advisers and legal representatives
• Underwriters, introducers, and verified contract processors
• Our employees, 3^rd party representatives and advisers

We only share your data when necessary for service delivery or legal compliance and ensure all third parties meet GDPR standards.

5. Your Rights

Under the Data Protection Act 2018 and UK GDPR, you have the right to:

• Access, correct, or delete your data
• Object to or restrict processing
• Withdraw consent at any time
• Request data portability
• File a complaint with the ICO if you believe your rights are infringed

You have the right to access, correct, or erase your data, and to object to processing. To exercise these rights, contact: hello@fmwatch.co.uk.

Terms of Business 

Terms and Conditions of Use

1. Regulatory Status

Finance Market Watch LTD is an Appointed Representative of Swoop Funding, which is authorised and regulated by the Financial Conduct Authority (FCA). Our FCA Firm Reference Number is FRN: 936513.

2. Use of Website

The content on this website is for general information only. It does not constitute financial, investment, or legal advice.

3. No Offer

Nothing on this website constitutes an offer to sell or a solicitation of an offer to buy any financial product.

4. Limitation of Liability

While we strive for accuracy, we do not guarantee that the information on this site is complete or up to date. We are not liable for any loss arising from the use of this website. We aim to ensure the accuracy of our content but are not liable for any errors, omissions, or losses resulting from reliance on information provided through our website or correspondence. You are responsible for independently reviewing all contracts before signing.

5. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts. This Agreement is governed by and construed in accordance with the laws of England and Wales. All disputes (including non-contractual disputes) arising in connection with this Agreement shall be subject to the exclusive jurisdiction of the English courts.

6. Services We Provide

We act as an independent financial broker introducing clients to regulated lenders and financial service providers. We do not offer legal or investment advice. Our core services include:

• Reviewing eligibility for financial products
• Sourcing offers from our panel of lenders
• Collecting and submitting documentation on your behalf
• Facilitating communication with lenders and underwriters
• Supporting the application process (without entering agreements on your behalf)

We operate as an introducer and intermediary only. We are not the lender and do not provide the funding directly. All lending decisions, underwriting criteria, pricing, and contractual terms are determined solely by the lender. We do not guarantee approval, acceptance, funding amounts, interest rates, or timelines. All offers provided are subject to full underwriting, due diligence, and lender-specific terms and conditions. This Agreement is personal to you and may not be transferred or assigned without our consent. No person other than the parties shall have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement. Finance Market Watch Ltd maintains professional indemnity insurance to cover its business activities, in line with regulatory expectations and market standards. We are not liable for any loss of business, profits, goodwill, or data, or for any indirect or consequential losses. Nothing in this Agreement excludes liability for death, personal injury caused by negligence, or fraud.

Appointment of Broker

This Agreement confirms that Finance Market Watch Ltd will act as a Credit Broker and intermediary for the provision of credit broking services. These services will commence from the date we begin engagement with you (the Commencement Date).

7. Commission & Remuneration

Finance Market Watch Ltd is remunerated by way of commission from lenders, finance providers, or partners upon successful completion of a finance agreement. This commission is generally built into the total cost of the finance product you accept.

Commission structures vary and may include:

• A fixed fee
• A percentage of the loan value (typically between 0.5% and 15%)
• An uplift in interest rate or arrangement fees from the lender

We will disclose the existence of commission on request but are not obligated to disclose the exact value unless legally required to do so. Because we are remunerated by lenders, we may only introduce you to lenders within our approved panel or network. We may not present offers from lenders outside our panel. Commission is typically incorporated into the overall cost of the finance product and does not normally require a separate upfront payment from you unless otherwise agreed in writing. By proceeding with our services, you acknowledge and accept that we will receive commission from the lender upon completion of a finance agreement.

Finance Market Watch Ltd may charge the Client a direct Broker Fee where:

• No commission is payable by the lender;
• Lender commission is insufficient to reasonably reflect the work undertaken;
• The transaction requires complex structuring, restructuring, multi-lender submissions, specialist packaging, or enhanced underwriting engagement;
• The facility is outside standard lender criteria or requires bespoke negotiation.

This fee is separate from, and in addition to, any commission paid by a lender. The standard Broker Fee shall be:

• 5% of the Finance Product Amount,
• Subject to a maximum of 6.5% of the Finance Product Amount.

Finance Market Watch Ltd reserves the right, at its sole discretion, to reduce the applicable percentage depending on the nature, size, and complexity of the transaction. Any such reduction shall not create a precedent for future transactions.

Under no circumstances will the Broker Fee exceed 6.5% of the Finance Product Amount unless expressly agreed in writing by both parties.

Where a direct Broker Fee is to be charged:

• The applicable percentage will be confirmed to the Client in writing prior to acceptance of any Finance Offer;
• The Client must provide written confirmation of acceptance of the fee before Completion;
• The Broker Fee shall form part of the contractual arrangement between the Client and Finance Market Watch Ltd.

No Broker Fee shall be payable unless properly disclosed and agreed in advance. The Broker Fee shall become due and payable upon:

• Completion and drawdown of the Finance Agreement; or
• The Client proceeding directly or indirectly with a lender introduced by Finance Market Watch Ltd within six (6) months of introduction.

Payment shall be made immediately upon Completion unless otherwise agreed in writing. In accordance with FCA Consumer Duty principles and NACFB standards, Finance Market Watch Ltd ensures that any Broker Fee charged:

• Reflects the level of work undertaken;
• Is proportionate to the size and complexity of the transaction;
• Is clearly disclosed prior to commitment;
• Does not create unfair customer outcomes.

The Client acknowledges that they have been encouraged to seek independent advice prior to entering into any Finance Agreement.

8. Failed Deal Fees

We reserve the right to charge a Failed Deal Fee of £595 per case or our time spent on the matter, charged at our standard hourly rate of £95 per hour (whichever is higher), inclusive of our representatives costs, in situations where:

• You proceed with another broker after receiving offers from us
• You fail to respond to our proposals without clear acceptance or rejection
• You fail to provide documentation needed to complete the application
• The lender declines due to incorrect or incomplete information provided by you
• You delay or cancel funding without valid explanation
• You materially misrepresent financial information
• You withdraw after formal credit approval has been issued
• You sign documentation but fail to complete
• You do not respond for 14 days or more after receiving a formal offer

This covers the loss of time, resource, and unrecoverable commission. Where we have introduced you to a lender or facilitated a finance proposal, you agree not to circumvent our services by approaching that lender directly or through another intermediary for the same or substantially similar facility within 6 months of introduction. If a finance agreement proceeds directly with a lender we introduced (whether through us or otherwise), we reserve the right to recover the commission that would have been payable to us. The Failed Deal Fee reflects the administrative, compliance, underwriting coordination, and lender engagement work undertaken on your behalf. By using our services, you agree not to approach, contact, negotiate with, or complete a finance agreement with any lender, provider, or third party we have introduced, disclosed, or submitted applications to on your behalf, without our continued involvement, for a period of six (6) months from the date of introduction. If you circumvent Finance Market Watch Ltd and proceed directly or indirectly with a lender we introduced, you agree to pay us the standard hourly rate of £95 per hour, or a circumvention fee of £595 per case (whichever is greater). You must inform us if you intend to engage any additional or alternative brokers for the same funding requirement. Failure to do so may result in full fees becoming due, and we reserve the right to terminate this Agreement immediately.

This clause is enforceable to protect our time, expertise, and commercial interest in the transaction. If a lender withdraws an offer due to factors outside our control, including credit deterioration, adverse findings, or compliance issues, we shall not be liable for such withdrawal. We are not responsible for lender processing delays, underwriting decisions, or post-offer changes in terms. If an Arrangement Fee is payable, this will be due within 14 days of the Lender issuing a Finance Offer, unless otherwise agreed in writing. Where applicable, fees may be invoiced by Swoop Finance Limited on our behalf. The Client agrees to reimburse any third-party costs or disbursements incurred on their behalf, whether or not the transaction completes.

9. Time & Resource Allocation

The Client acknowledges that each transaction requires a variable level of time, expertise, and resource, including but not limited to client onboarding, document review, lender sourcing, application preparation, and ongoing communication. While typical cases may require a number of hours to progress, the actual time spent will depend on the complexity of the case, responsiveness of the Client, and third-party involvement. The Client agrees that all time invested by us is chargeable in accordance with this agreement. In many cases, substantial work is undertaken prior to any successful outcome, and the Client acknowledges that such work is billable regardless of deal completion.

10. Letter of Authority (LOA)

By signing our Letter of Authority (LOA), you authorise Finance Market Watch Ltd to:

• Request and receive financial statements, loan information, and credit documentation
• Obtain bank statements, company accounts, and registry documents (e.g. HM Land Registry)
• Share your data with verified lenders and contract processors
• Communicate with underwriters and providers on your behalf

We will never enter into a contract or agreement without your express verbal or written consent. The LOA remains valid for 36 months unless cancelled earlier.

11. Client Responsibilities

You agree to:

• Provide accurate, complete, and up-to-date financial information
• Disclose any adverse credit history or outstanding liabilities
• Promptly provide requested documentation
• Not enter into duplicate agreements with other brokers or lenders for the same funding requirement without notifying us
• Review all documentation before signing

You acknowledge that any delay, refusal, or inaccuracy in documentation may result in withdrawn offers or additional fees. Nothing in these Terms creates a partnership, joint venture, or agency relationship between Finance Market Watch Ltd and the client. We do not act as your legal representative and cannot bind you to any agreement. By engaging our services, you confirm whether you qualify as a micro-business under FCA definitions and acknowledge that different regulatory protections may apply depending on your classification.

By entering into this Agreement, you acknowledge:

• You have had the opportunity to seek independent advice before signing this Agreement.
• We are introducing you to a lender from our panel to enable you to assess your own financial suitability.
• We are not your agent, nor do we act on your behalf in giving financial or investment advice.
• You understand and accept that we may receive commission from lenders and introducers for successful referrals.
• You agree to pay all applicable Fees as outlined in this Agreement.
• If you were referred to us by an introducer or ancillary service, they may also receive a share of commission for the referral.

12. Interpretation

In this Agreement, unless otherwise stated or the context requires otherwise:

• References to statutes and subordinate legislation include references to such statutes or legislation as amended, re-enacted, or replaced from time to time.
  
• References to this Agreement or any provision of it shall include any updates, modifications, or amendments made in accordance with its terms.

13. Termination and Amendment

Either party may terminate this Agreement with 14 days’ written notice. Upon termination, you will be liable for any Fees incurred for services already delivered up to that date, unless such fees are prohibited by law. Any proposed amendment to this Agreement must be communicated in writing at least 30 days prior to the proposed effective date. Amendments will only take effect once confirmed and accepted in writing by both parties.

We take complaints seriously and aim to resolve all issues promptly and fairly.

How to Raise a Complaint:

Email: hello@fmwatch.co.uk
Phone: 03333 399 069
Post: Finance Market Watch Ltd, 39B Highmeres Road, Leicester, LE4 9LZ

Complaint Handling Timeline:

• Acknowledgement within 3 working days
• Full resolution aim within 10 working days (unless more investigation is needed)
• Final written response within 8 weeks

FOS Contact Details:
• Website: www.financial-ombudsman.org.uk
• Email: complaint.info@financial-ombudsman.org.uk
• Phone: 0800 023 4567 (free from mobiles and landlines) or 0300 123 9 123
• Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Please refer to www.financemarketwatch.co.uk for the latest version of this document. By using our services or signing our LOA, you agree to the terms outlined above.